We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.
Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.

Your request concerns an Air France flight

If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request.
You can also join us by phone at 0212 375 5777

Opening hours:
Monday-Friday: 08.00-20.00
Saturday-Sunday: 09.00-17.30

If you want to send your claim by post mail, find here our addresses.

Air France / Service Client
TSA 60001
60 035 Beauvais Cedex
You can also contact the U.S. Department of Transportation Aviation Consumer Protection Division as follows:

- By Mail:
Aviation Consumer Protection Division, C-75 U.S.
Department of Transportation 1200 New Jersey Ave, S.E.
Washington, D.C. 20590

- On their website:
U.S. Department of Transportation Aviation Consumer Protection Division

If you have submitted a claim to our customer service department but are unsatisfied with the response, you can contact La Médiation Tourisme et Voyage (the French Tourism and Travel Mediation group).

Contact information and referral procedures are available in French on the site

Your request concerns a flight
operated by Hop!

This instructions are valid only if your flight number starts by A5 (ex: A5 1234).

In order to take in account your claim faster, you address you demand on HOP! website.

Please note: if you travelled with HOP! but your ticket showed a Air France flight number, please contact Air France Customer Care.

Your request concerns Flying Blue

You are a Flying Blue member and would like to claim missing Miles.
You are a Flying Blue member and would like to modify an award ticket, submit a claim or consult our FAQs.
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