Legal Notices General Conditions of Sale


Fares quoted doesn't include taxes and service fees.

Please note that all quotes remain subject to changes and are only guaranteed when the booking has been confirmed.

Unrestricted fares in First (l'Espace Premiere) and Business class (l'Espace Affaires): Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.

Unrestricted Economy class (Alizé, Tempo Challenge, Tempo): Changes of travel dates and refund are permitted against a fee. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.

Restricted fares in First, Business and Economy class are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child's discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable.

Important: These conditions vary according to destination and period of travel.

For more information on the conditions of the fare you are booking, please call Air France.

From Turkey:
Turkish, French or English
Tel: 0212 310 19 19 (Monday to Friday from 08:30 to 17:30)
Tel: 0212 465 54 91-92-93 (For weekends and public holidays from 07:00 to 19:00)

Ticket use

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: €125 on short-haul flights (metropolitan France and Corsica), €250 for a medium-haul flight in the Economy cabin, €500 for a medium-haul flight in the Business cabin, €500 for a long-haul flight in the Economy or Premium Economy cabin, €1500 for a long-haul flight in the Business cabin and €3000 for a long-haul flight in the La Première cabin (or the equivalent in the local currency.)

Types of flights

OP: abbreviation for "operated" which means that an Air France flight is operated by a partner airline with who it has a commercial agreement.

Code-sharing: Air France has teamed up with other airlines to operate flights jointly under a shared code, thus offering even more destinations and frequencies. Flights are operated under both Air France and the partner's flight number.

Franchised flights: Air France franchises the routes of several airlines under the name " Air France By", offering several connections within France and Europe with Brit Air, British European, City Jet, Compagnie Corse Méditéranée, Proteus Airlines and Régional. These companies operate under Air France livery and use AF flight numbers. In-flight service is up to Air France standards, adapted to the routes and the aircraft size. These franchised flights offer you direct and frequent links completing Air France's own network.

When booking on

You confirm that you have checked and will comply with all travel requirements such as visas, customs documents and other formalities of entrance of the country of destination and transit. You agree that the personal data, which has been provided to Air France in connection with this booking,may be forwarded to government authorities for security purposes.

Special Assistance
If you need Special Assistance, or if your are travelling with a pet, Air France advises you to make your reservation by phone.

Internet reservations do not currently allow us to identify the type of assistance you will need during your travel, therefore please contact our Reservation Centre on 0212 310 19 19 for all necessary applicable procedures. Reserving your trip by telephone at least 48 hours in advance is essential. This time period allows us to organize your trip in the best possible conditions of comfort and safety.

Internet Service fee

A service fee of 15€/25 TL; is charged for each ticket bought on
Infants under 2 years not occupying a seat are exempted from the service fee.

Please note that in case of cancellation Service Fees are not refundable.


The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).
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