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Flying Blue loyalty program
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I want to request a Flying Blue card
Are you a Flying Blue Platinum or Ultimate member? Log into your account to access your dedicated phone number.
Select a category
Flying Blue loyalty program
  • Select a category
  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
Specify your request
Specify your request
  • Specify your request
Specify your request
  • Specify your request
  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I'm looking for information about an upcoming flight
  • I need an invoice
  • I require assistance to check in for my flight
  • I want to find an Air France ticket office
Specify your request
  • Specify your request
  • I want to change my flight or Option(s)
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to find a ticket office where I can change or cancel a ticket
Specify your request
  • Specify your request
  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund for necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
I want to request a Flying Blue card
  • Specify your request
  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles
  • I want to claim missing Miles with a non-airline partner
  • I want to book a flight using Miles
  • I want to change or cancel a flight paid for using Miles
Specify your request
  • Specify your request
  • I want to claim compensation
  • I want to request a refund for an unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
Specify your request
  • Specify your request
  • I want to ask a question or make a claim
  • I want to track an existing claim
  • I have an issue with my Option
  • I want to track a refund request
  • I have a problem with my Pass
  • I want to contact Air France for a different reason

ONLINE

You can access your virtual card on your smartphone or tablet in the Flying Blue section of the Air France app. Simply tap your card to expand it.

If you are an Elite or Elite Plus member (Silver, Gold or Platinum), you can request a new plastic card by contacting your dedicated customer service. There is no physical card for Explorer.

Tip: if you use an iPhone, you can download your virtual card with Apple Wallet. Simply go to the Flying Blue section of the Air France app and tap 'Add to Apple Wallet'.

Download the Air France App
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Telephone

Air France in Turkey
Please call:
+33 158 68 68 68 (National standard rates to: France)
Language(s) spoken : French, English
Opening hours: 24/7
Language(s) spoken : Dutch
Opening hours (Local time in Ankara)
From Monday to Friday: 10:00 AM to 10:55 PM
Saturday – Sunday: 10:00 AM to 10:00 PM

Social media

Our social media teams are available for all your travel questions.